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Privacy Policy

Mary Shoes Ltd. values its customers and respects your privacy.


This policy describes the personal information Mary Shoes Ltd. collects about you, why we collect it and how we use it. This policy covers our London store and the online experience, our website Our policy also describes the choices you can make about how we use your personal information. If our information practices change, we will post an updated policy on our website. 


If you have any questions about our Privacy Policy, please contact us on 0207 392 8898 or 


1. What kind of information does Mary Shoes Ltd. collect?

We collect personal information from you such as your name, email address, postal address, phone number, birthday, photographic images, place an order online, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases, returns, and refunds you make online.

We need to collect personal information in order to provide the requested products and services to you. If you do not provide the information requested, we may not be able to provide the requested products or services.

If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.


2. Where is personal information stored?

Personal information about you are processed and stored on our servers and we do NOT share your information with third parties. 


3. How does Mary Shoes Ltd. use my information?

We may use your personal information for legitimate business purposes, including the following:

  • Providing our products and services and fulfilling your requests.

    • To process and fulfil your order, including to send you emails to confirm your order status and shipment and to administer your customer account.

    • To respond to your inquiries and fulfil your requests.

    • To allow you to use our in-store and online technologies.

    • To make your shopping experience easier, more enjoyable and more efficient.

    • To allow you to enrol and participate in a loyalty or customer relationship program.

    • To send administrative information to you, such as changes to our terms, conditions, and policies.

    • To provide you with customer service and for complaints handling purposes.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

  • Providing marketing materials and facilitating social sharing.

    • To send you marketing communications about our products and promotions that we believe may be of interest to you, by email or social media.

    • To facilitate social sharing that you choose to use.

We will engage in these activities with your consent or where we have a legitimate interest.


4. Does Mary Shoes Ltd. share my information?

NO. We do not share your personal information with third parties.


However, we might use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

  • To comply with applicable law and regulations.

    • This can include laws outside your country of residence.

  • To cooperate with public and government authorities.

    • To respond to a request or to provide information we believe is important.

    • These can include authorities outside your country of residence.

  • To cooperate with law enforcement.

    • For example, when we respond to law enforcement requests and orders or provide information we believe is important.

  • For other legal reasons.

    • To enforce our terms and conditions.

    • To protect our rights, privacy, safety, or property, you, or others.

  • In connection with a sale or business transaction.

    • We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.

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