Francesca, Mary Shoes red low heel wedding shoes and matching bag set

Return Policy

For UK orders - you can return any item for an exchange or refund within 7 working days of purchase. Returned items must be returned to us unworn and in the original condition you received it from us and accompanied by the invoice. 

You should follow the procedure below:

1) Direct to Mary Shoes store

For an immediate refund or exchange, you can return the items to Mary Shoes store, (with the exception of the products specified as non-refundable), within 7 working days with a valid proof of purchase.

What to do:

Take your items to be returned to Mary Shoes store. You MUST have your despatch note and/or the invoice
If the item is in its original condition, we will process the refund for you. 

2) Return by post

You can return your items by post

What to do:

Complete and detach the returns note and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information.

For International orders - we cannot offer free exchanges on international orders. If you want to exchange an item, please return the item to us within 7 working days and re-order it again.